Discussion about this post

User's avatar
Sam Pooley's avatar

I think the Truman administration had it half right: have protocols. The other half, allow agencies to test their forms and then it’s up to the (probably with an audit function).

Expand full comment
Kevin's avatar

For what it’s worth, the vast majority of forms on private websites don’t go through user research. You just put them up, and you check metrics like what % of people complete this form, and what % of data has an error in it, and if you see problems there you change the form.

I really don’t know what it would take to make government forms operate this way.

Expand full comment
3 more comments...

No posts