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MutterFodder's avatar

"A question for the comments: If the equivalent of this speech were given in the US, who would give it?"

Did you see recent The Free Press piece on Joe Gebbia, co-founder of AirBnB, who is actually doing good work redesigning government websites and other user-interface problems?

https://www.thefp.com/p/joe-gebbia-is-making-the-government

In quiet contrast to Musk's DOGE belly flop, Gebbia figured out that he needed to appeal to Trump's appreciation of "hospitality" aesthetics and has been given free reign to fix (and make more pleasing) the experience of interacting with government. In many ways, he is your counterpart in this administration.

Dutch DeVries's avatar

Jennifer, Bryce Fountain's DTS story landed hard for me.

I spent two decades in the Air Force. That system was already grinding people down when I left. The contractor beside him got reimbursed the next day because someone owned his problem. Nobody owned Bryce's.

That is a product failure. A real user. A broken experience. A system nobody is stewarding past the contract signature.

I now work with the State of Pennsylvania. The same pattern shows up at the state level. Vendors deliver. Contracts close. Users inherit whatever got built. The agency moves on. Nobody stays accountable for outcomes.

Waldo Jaquith's point about internal competence is exactly right. You need someone inside who owns the problem after the work is done. That person has to exist before the RFP goes out, not after the audit.

The job title tracker made me laugh, then wince. A title tells you what an organization believes the job is. "IT Specialist" says maintenance. It says keep-the-lights-on. It does not say user advocate. It does not say problem owner.

Your line about capacity being "the demonstrated ability to achieve policy goals" is going on my whiteboard. That is the clearest definition I have seen.

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