The absolute key point here is “the system only works when it is circumvented.” If we don’t want exceptional work to literally be the exception, we have to fixate on how to make it possible for agencies to actually deliver against the mandates they already have.
This is all important work, but the pay in NC is definitely part of the problem. Republicans have bragged in the past about their strategy of "starving the beast," creating smaller government by making working for the state unattractive.
The raise for the majority of state employees this year was 3%, but there was no raise (and no budget!) last year at all, and health insurance rates have also gone up. This is for employees who are already below market rate for our experience.
Long ago I worked in software development, at a time when “process improvement” was the favored buzzword. The idea is simple and relevant. From the bare-boned starting point of success based on the “heroic” actions of gifted individuals, develop a system designed for continuous improvement. That building process was set down in writing under the Capability Maturity Model, CMM (and later CMMI). It wasn’t perfect, but it did aim to resolve a similar problem to the one this article highlights.
Takeaways: This is an important issue. There’s nothing new under the sun. Solutions from one context could be repurposed for another rather than reinvented. (And I think we agree on all these!)
Thank you for talking about the challenges of public sector HR - one of the biggest impediments to excellent public service. AI has great potential to support us in emotionally charged situations - like assessing and managing underperformance or poor job fit. Good data can mitigate personal opinion, vested interests and nepotism. I would love to see an AI tool that undertakes 360 reviews of manager performance, and objectively supports evaluation and work improvement plans.
This is so cool! Amazing work from everyone involved. (And it is taking every ounce of self-restraint not to do a post about this from my campaign account, but I know my campaign advisor would yell at me for making voters' eyes glaze over.)
The absolute key point here is “the system only works when it is circumvented.” If we don’t want exceptional work to literally be the exception, we have to fixate on how to make it possible for agencies to actually deliver against the mandates they already have.
Very important work. The foundation of civil service reform is talent management.
This is all important work, but the pay in NC is definitely part of the problem. Republicans have bragged in the past about their strategy of "starving the beast," creating smaller government by making working for the state unattractive.
The raise for the majority of state employees this year was 3%, but there was no raise (and no budget!) last year at all, and health insurance rates have also gone up. This is for employees who are already below market rate for our experience.
Long ago I worked in software development, at a time when “process improvement” was the favored buzzword. The idea is simple and relevant. From the bare-boned starting point of success based on the “heroic” actions of gifted individuals, develop a system designed for continuous improvement. That building process was set down in writing under the Capability Maturity Model, CMM (and later CMMI). It wasn’t perfect, but it did aim to resolve a similar problem to the one this article highlights.
Takeaways: This is an important issue. There’s nothing new under the sun. Solutions from one context could be repurposed for another rather than reinvented. (And I think we agree on all these!)
Inspiring!
Terrific piece!
Thank you for talking about the challenges of public sector HR - one of the biggest impediments to excellent public service. AI has great potential to support us in emotionally charged situations - like assessing and managing underperformance or poor job fit. Good data can mitigate personal opinion, vested interests and nepotism. I would love to see an AI tool that undertakes 360 reviews of manager performance, and objectively supports evaluation and work improvement plans.
Good luck Staci!!!
This is so cool! Amazing work from everyone involved. (And it is taking every ounce of self-restraint not to do a post about this from my campaign account, but I know my campaign advisor would yell at me for making voters' eyes glaze over.)
Copy and paste this for the healthcare system. Brava.